Occasionally a message or two will slip through the cracks at a business. I know it happens here at the farm between my wife and myself. When it happens to a customer we feel awful. It’s unfortunate when a customer feels they can’t get answers they want, but as Steve says, this forum is not the manufacturer’s official website.

In the last few months I saw a few questions posted to John McBean on the forum and immediately thought, “Why doesn’t the poster call Kitfox directly?”

I would like to relate my own experience with Kitfox to potential buyers.

Whenever I call the Kitfox factory they usually answer in just a few rings. If not, the answer machine picks it up and I always get a call back in short while. You can test this for yourself.

Kitfox always answers my questions. Customer support is great. The knowledge of each and every part and how to install it is first hand. If you need help with any one of the thousands of parts, they know exactly what you are talking about.

Kitfox always answers my emails; usually within one business day. I never had a single communication go unanswered.

Kitfox ships parts out quickly and cheaply. If a replacement part is needed, you can get it in a hurry. I damaged a trailing edge piece ( oops!) and got a package in three days. The Postal Service managed to drive by a tree with the package sticking out the window and bent it in half. Deb shipped another one at no charge and I got it two days later.

Kitfox often packs a surprise in a shipment. A hat, a t-shirt, a bag of cookies, or some M&M’s. It’s just a nice touch that feels like you are doing business with family and friends; not with a faceless company.

Now, the usual disclaimer… I don’t work for Kitfox, but wish I did. I’m am not receiving any compensation for this testimonial, but another bag of cookies would be nice.

So, if you want an airplane that is fun to build with great customer support I don’t think you can go wrong with a Kitfox. I don't believe anyone will get that kind of service and support with a Husky, or any other aircraft.

John Pitkin
Retired "Heavy Iron" driver now looking to fly low and slow.
Greenville, Texas KGVT
SS7 80% done/90% to go